Frequently Asked Questions

~ Click on Section Heading to view all FAQs in that
   section.
~ Click on individual FAQ to view one at a time.
~ Click on the title above to return to main FAQ page.

• Billing
• What payment options does Web HSP have?
• I want to pay by PayPal, what is your PayPal account?
• What is your mailing address to send payments?

• Reseller Information
• What is a Reseller?
• Are there any restrictions to being a Reseller?
• Can I have my own name servers and SSL certificate?
• What Reseller Tools do you provide?
• Who Provides Technical Support?
• Who handles the billing to my customers?
• What DNS changes will need to be made once I receive my Account information?
• How are resold accounts billed?

• Shared Web Hosting
• What is a Shared Web Hosting Account?
• Is Shared Hosting safe?
• Do you provide backup processing on your Shared Web Hosting accounts?
• How do I manage my Shared Web Hosting Account?
• Do you have Front Page Extensions?
• What is bandwidth?
• What Domain Names (extensions) do you support?
• What is a Parked Domain?
• How do I change my account package?
• What is SSH?
• How do I request SSH access to my Shared Web Hosting Account?
• How soon will my Shared Web Hosting Account be set up and ready to use?
• Does Web HSP offer a 30 day money back guarantee?
• Does Web HSP allow adult content on your Shared Web Hosting Accounts.
• What features will my Shared Web Hosting account include?
• I have an older package that is not shown in your Shared Web Hosting section. Where can I find information about my package?
• Is PHP safe mode enabled on your Shared Web Servers?
• Is suEXEC enabled on our Shared Web Servers?
• Is PHPsuEXEC enabled on your Shared Web Hosting servers?
• Does Web HSP limit the resource usage with Shared Web Hosting accounts?
• What is Web HSP's Disk Quota Limit on email accounts on your Shared Servers?
• Does Web HSP offer eCommerce on their Shared Web Hosting servers?
• How do I move my current site to Web HSP?
• How do I change my nameservers to Web HSP's name servers?

• Site Builder Deluxe
• Do I need technical or design skills to develop a great site?
• How would a website help my business?
• What are the main features of SiteBuilder Deluxe?
• Do I have to be connected to the Internet to create my website?
• Do you have Online Help for Site Builder Deluxe?
• Are there any downloads required to use Site Builder Deluxe?
• Can I upload and download image files?

• Support
• Does Web HSP offer 7 x 24 support?
• Does Web HSP offer phone support?
• What if I need emergency assistance?
• How Can I recover my Support Desk login information?
• What other resources are available to me for support?
• What do the various Apache error codes mean?