Frequently Asked Questions

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What DNS changes will need to be made once I receive my Account information?

If you are using new name servers, contact the registrar where your domain was registered and ask them to 'create' these nameserveres in their database. Most registrars allow you to do this in their control panel interface. You will then need to change the nameservers for the domain itself to these nameservers. You will then provide your customers with your nameservers for them to use.

If you already have your name servers setup and are moving from another host, you only need to change the IP of the nameservers to their new IPs that we provide you. This change needs to be done at the registrar the domain is registered with. In order to avoid any down time, you should do this AFTER you move ALL accounts associated with this name server.

24 to 72 hours after you have completed the change at your registrar, your nameservers should be propagating to our server.