Frequently Asked Questions

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Support

Does Web HSP offer 7 x 24 support?
Yes! Web HSP uses an online Support Desk for all support requests, which is monitored 7 x 24. cPanel Shared Hosting Customers can access the support desk through your Customer Control Center and VPS customers can access the support desk at https://support.webhsp.net.

Although we ask customers to open a support ticket so that we (you the customer and ourselves) have good record to track your specific request, we also offer phone support for emergencies and those times it's just much easier to deal with a situation over the phone.

You can find our support and billing phone numbers on the contact page of our website. Most pages of our website has a link to our contact uspage.

Does Web HSP offer phone support?
Yes, although we ask our customers to open a support ticket in advance so that we have good tracking records, you can call our technicians directly for phone support. You can find the phone numbers on the contact us page on our website.

What if I need emergency assistance?
Our technicians are available by phone 7 x 24. Your can find our direct and toll free phone numbers on the 'contact page' of our website. A link to our contact page can be found at the top of most of our web pages.

How Can I recover my Support Desk login information?
You can retrieve your password by clicking on the 'Forgot Password' link on the login page of the support desk and/or Customer Control Center.

If you do not recall the email you used when signing up, or you need to change the email address and you are unable to login to do so, please email support @ webhsp.com directly. This email will open a support ticket for you.

What other resources are available to me for support?
We offer comprehensive documentation, on-line tutorials, community forums, and links to additional resources. Links to all of these resources can be found on through our Support page.

What do the various Apache error codes mean?
100 - Informative

• 100 Continue
• 101 Switching Protocols

• 200 Okay
• 201 Created
• 202 Accepted
• 203 Non-Authoritative Information
• 204 No Content
• 205 Reset Content
• 206 Partial Content

• 300 Multiple choices
• 301 Moved Permanently
• 302 Moved Temporarily
• 303 See Other
• 304 Not Modified (This means the file was loaded from the browser cache instead of being resent by the server)
• 305 Use Proxy

• 400 Bad Request
• 401 Unauthorized
• 402 Payment Required
• 403 Forbidden
• 404 Not Found
• 405 Method Not Allowed
• 406 Not Acceptable
• 407 Proxy Authentication Required
• 408 Request Time-Out
• 409 Conflict
• 410 Gone
• 411 Length Required
• 412 Precondition Failed
• 413 Request Entity Too Large
• 414 Request - URL Too large
• 415 Unsupported Media Type

• 500 Server Error
• 501 Not Implemented
• 502 Bad Gateway
• 503 Out of Resources
• 504 Gateway Time-Out
• 505 HTTP Version not supported